raja42 Privacy Policy

1. Introduction

This Privacy Policy describes how raja42 ("we," "us," "our," or the "Platform") collects, uses, discloses, and protects personal information from users ("you," "your," or "User") of our online betting and casino platform accessible at https://raja42.cam and associated mobile applications.

By creating an account, accessing our services, or using any feature of the raja42 platform, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with any aspect of this Privacy Policy, you must immediately cease using our services and contact us to close your account. Continued use of raja42 constitutes acceptance of this Privacy Policy and any subsequent amendments.

2. Information We Collect

raja42 collects various types of personal information to provide, maintain, and improve our services, comply with legal obligations, and protect the security of our platform and users.

2.1 Information You Provide Directly

When you register for an account or use our services, you provide us with the following information:

• Identity Information: Full legal name, date of birth, gender, and nationality as they appear on your government-issued identification documents (Indonesian KTP).
• Contact Information: Email address, mobile phone number, and residential address in Indonesia.
• Account Credentials: Username, password, and security questions for account access and recovery.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay account numbers), and transaction history.
• KYC Documentation: Copies of identity documents (KTP), proof of address, selfie photographs, and any additional documents required for identity verification and anti-money laundering compliance.
• Communication Records: Messages, emails, live chat transcripts, and other communications between you and raja42 customer support.

2.2 Information Collected Automatically

When you access or use the raja42 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), and screen resolution.
• Connection Information: IP address, geolocation data (city, region, country), internet service provider, and connection timestamps.
• Usage Data: Pages visited, features accessed, bets placed, games played, session duration, click patterns, and navigation paths through the platform.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, analyze platform performance, and prevent fraud. See Section 8 for detailed cookie information.

2.3 Information from Third Parties

We may receive additional information about you from third-party sources, including:

• Payment Processors: Transaction status, payment verification, and fraud detection data from BCA, BRI, BNI, Mandiri, and e-wallet providers.
• Identity Verification Services: Verification results and fraud risk assessments from KYC service providers.
• Marketing Partners: Demographic and interest data from authorized affiliate and marketing partners (only with your prior consent).

3. How We Use Your Information

raja42 uses the personal information we collect for the following purposes:

4. Data Sharing and Disclosure

raja42 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

4.1 Service Providers

• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, and GoPay to process deposits and withdrawals.
• KYC Verification Providers: Third-party identity verification services to confirm your identity and comply with regulatory requirements.
• Cloud Hosting: Secure server and database hosting providers for data storage and platform operation.
• Customer Support Tools: Live chat, email, and ticketing system providers to deliver customer support services.
• Analytics Services: Platform analytics and fraud detection tools to monitor usage patterns and security threats.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, courts, regulatory bodies, or government agencies when required by law, including:

• In response to valid legal requests, subpoenas, court orders, or regulatory inquiries.
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• To investigate, prevent, or take action regarding suspected fraud, illegal activities, or violations of our Terms and Conditions.
• To protect the rights, property, or safety of raja42, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this policy if you provide explicit consent at the time of collection.

5. Data Security

raja42 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
• Secure Storage: Personal data is stored on secure servers located in jurisdictions with robust data protection laws, with access restricted to authorized personnel only.
• Access Controls: Role-based access controls, multi-factor authentication, and regular access audits limit employee access to personal data on a need-to-know basis.
• Firewalls and Intrusion Detection: Advanced firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) monitor and block suspicious activity.
• Regular Security Audits: Independent third-party security audits and penetration testing are conducted periodically to identify and remediate vulnerabilities.
• Incident Response: We maintain a data breach response plan to detect, contain, and notify affected users in the event of a security incident.

6. Data Retention

raja42 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Accounts

Personal data associated with active accounts is retained for the duration of your relationship with raja42 and for a period of up to seven (7) years following account closure, as required by gaming regulations and financial record-keeping laws.

6.2 Inactive Accounts

If your account remains inactive (no login or transactions) for more than 24 consecutive months, we may close your account and anonymize or delete your personal data, subject to legal retention requirements.

6.3 Legal Obligations

Certain records, including KYC documentation, transaction history, and communications related to disputes or investigations, may be retained for longer periods as required by law or for legitimate business purposes.

6.4 Data Deletion

Upon expiration of the applicable retention period, personal data will be securely deleted or anonymized in a manner that prevents recovery or reconstruction.

7. Your Rights

As a user of raja42, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal data we hold about you. To request access, contact us at [email protected] with your account details. We will respond within 30 days.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you may update it directly through your account settings or by contacting customer support.

7.3 Right to Deletion (Right to be Forgotten)

You may request deletion of your personal data, subject to legal and contractual retention obligations. Requests can be made by contacting [email protected]. Note that deletion may result in account closure and loss of access to our services.

7.4 Right to Restriction of Processing

You may request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider.

7.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time by unsubscribing from marketing emails or contacting customer support.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

7.8 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

8. Cookies and Tracking Technologies

raja42 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and prevent fraud.

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with the platform, helping us identify errors and optimize performance.
• Functional Cookies: Remember user preferences (language, currency, display settings) to provide a personalized experience.
• Marketing Cookies: Track user behavior across sessions to deliver targeted promotions and measure marketing campaign effectiveness (requires user consent).

8.2 Managing Cookies

You can manage cookie preferences through your browser settings. However, disabling essential cookies may impair platform functionality and prevent you from accessing certain features. To learn more about cookie management, visit your browser's help documentation.

9. International Data Transfers

raja42 operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place, including:

• Transferring data only to jurisdictions with adequate data protection laws.
• Implementing standard contractual clauses approved by international data protection authorities.
• Ensuring service providers adhere to strict data protection and security standards.

By using raja42 services, you consent to the international transfer of your personal data as described in this policy.

10. Children's Privacy

raja42 services are strictly limited to individuals aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age.

If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal data to raja42 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

raja42 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated to users via:

• Email notification to the address associated with your account.
• Prominent notice on the raja42 platform homepage.
• In-app notification upon your next login.

The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Continued use of raja42 services following notification of changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

Email: [email protected]
Data Protection Inquiries: [email protected]
Live Chat: Available 24/7 through your account dashboard
WhatsApp: +62 812 3456 7890 (08:00 - 23:00 WIB)

For exercising your data rights (access, deletion, portability), please provide your full name, registered email address, and account username to verify your identity. We aim to respond to all privacy-related inquiries within 30 days.